Refund & Cancellation Policy

We want the Service to be worth it. This policy explains cancellations, refunds and how credits work. It sits alongside our Terms of Service.

Cancelling a subscription

• You can cancel anytime from your account’s billing settings. You’ll keep access until the end of the period you’ve paid for; we won’t charge you again after that.
• We don’t give partial refunds for the unused part of a billing period, except where required by law.

Free trials

If your plan includes a free trial, cancel before it ends to avoid being charged. Once the trial converts, normal subscription terms apply.

Cooling-off & immediate supply (consumers)

Our plans and credits are digital content and services supplied immediately. When you subscribe or buy credits:

• you ask us to start straight away and expressly consent to supply beginning at once; and
• you acknowledge that, once you begin generating (i.e. use any credits), you lose the 14-day right to cancel for the digital content already supplied.

If you cancel within a cooling-off period before using the service, any refund will be reduced by the value of anything already provided (including credits used). This doesn’t affect your rights if the service is faulty or not as described.

Credits

• Credits you’ve used are non-refundable: using a credit delivers the digital content you paid for.
• Any refund we do give is limited to unused credits or the unused part of your plan; we calculate this from your usage history.
• If a generation fails on our side, we automatically return the credits for that action; you’re never charged for a failed generation.
• Top-up credit packs are non-refundable once purchased, except where required by law.
• Subscription credits don’t roll over between periods; top-up credits are valid for 12 months.

When we’ll consider a refund

If the Service is faulty, not as described, or you were charged in error, contact us and we’ll put it right, including a refund where appropriate. We handle these case by case and in line with your legal rights.

How to reach us

Email hello@blazondeck.com with your account email and what happened. We aim to respond within a few working days.