Terms of Service

These Terms are a legal agreement between you and AKZM Digital, a sole trader based in the United Kingdom (“we”, “us”, “our”), governing your use of BlazonDeck (the “Service”). You can contact us at hello@blazondeck.com. By creating an account or using the Service you agree to these Terms. If you don’t agree, don’t use the Service.

1. The Service

BlazonDeck helps you generate social-media carousels and related content using AI: it writes copy and renders designs in a range of visual styles. Features, styles, models and limits may change, be added or be removed over time.

2. Eligibility

You must be at least 18, or the age of majority where you live, and able to enter a binding contract. If you use the Service for an organisation, you confirm you’re authorised to bind it, and “you” includes that organisation.

3. Your account

• Give accurate information and keep your login secure. You’re responsible for all activity under your account.
• Tell us promptly of any unauthorised use.
• One account per person or business unless we agree otherwise. Don’t share, sell or transfer your account.

4. Acceptable use

You agree not to use the Service to:

• create unlawful, infringing, defamatory, harassing, hateful, deceptive, fraudulent or sexually exploitative content;
• generate or upload content you don’t have the rights to (including images, logos and brand assets);
• infringe anyone’s intellectual-property, privacy or publicity rights;
• resell, sublicense, rent, scrape, reverse-engineer, or attempt to extract or copy our styles, prompts, models or software;
• abuse, overload, probe or circumvent usage limits, credits, rate limits, security or access controls, or use bots/automation to do so;
• introduce malware, or interfere with the Service or other users;
• impersonate anyone, or present AI-generated content in a way designed to mislead.

We may investigate suspected breaches and cooperate with law enforcement.

5. Plans, credits & billing

• Credits are a licence to use generation features. They are not money, have no cash value, and aren’t transferable or redeemable for cash.
• Subscription credits refresh each billing period and do not roll over. One-off top-up credits are valid for 12 months.
• Paid plans renew automatically until cancelled. You authorise us and our payment provider to charge your payment method for each period until you cancel.
• Free trials convert to a paid plan when the trial ends unless you cancel beforehand.
• Credits deliver digital content immediately. By purchasing and starting to generate, you ask us to begin supply at once and acknowledge you lose the 14-day right to cancel for content already supplied. Credits you’ve used are non-refundable. See the Refund & Cancellation Policy.
• Prices are shown before you pay and may be exclusive or inclusive of tax depending on your location; applicable taxes are added at checkout. We may change prices with at least 30 days’ notice; changes apply from your next renewal.

Refunds and cancellation are covered in our Refund & Cancellation Policy. Nothing in these Terms removes your statutory rights as a consumer.

6. Payment disputes & chargebacks

If you think you’ve been charged in error, contact us first and we’ll investigate and put right anything we get wrong. Raising a bank chargeback or dispute without contacting us, particularly for services already provided, may result in suspension of your account, and we reserve the right to contest illegitimate chargebacks.

7. AI-generated content & ownership

• You own the outputs you create with the Service (the finished carousels, images and copy), to the extent we can grant those rights, and subject to our AI providers’ terms below.
• You grant us a worldwide, royalty-free licence to host, store, reproduce and process your inputs and outputs solely to operate and improve the Service (e.g. rendering, saving your posts, support and abuse prevention).
• You are solely responsible for your content and for having all rights needed for any material you provide.
• AI output can be inaccurate, biased or not unique: similar content may be produced for others. You must review everything before publishing. We don’t warrant the accuracy, originality, non-infringement or fitness of any output.

8. Third-party AI providers

The Service uses third-party AI models (for example OpenAI and fal.ai) to generate text and images. Your use of those outputs is also subject to those providers’ usage policies. We’re not responsible for provider outages, changes, pricing or content decisions.

9. No professional advice

Content generated by the Service is for general marketing purposes only and is not legal, financial, medical, or other professional advice. You’re responsible for how you use it and for ensuring it complies with applicable laws, platform rules and advertising standards.

10. Our intellectual property

The Service, meaning our software, style engine, designs, model prompts, branding and templates, belongs to us or our licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service as intended, and nothing more.

11. Intellectual-property complaints

If you believe content on the Service infringes your intellectual-property rights, email hello@blazondeck.com with details of the work, the infringing material, and your contact information. We’ll review and may remove content and, where appropriate, terminate repeat infringers’ accounts.

12. Feedback

If you send us ideas, suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

13. Service availability & changes

We aim to keep the Service available but don’t guarantee it will be uninterrupted, timely, secure or error-free. We may modify, suspend, limit or discontinue any part of the Service, including features, styles and models, at any time, and we’re not liable to you for doing so. We’ll give reasonable notice of material changes where we can.

14. Disclaimers

To the fullest extent permitted by law, the Service and all output are provided “as is” and “as available”, and we disclaim all implied warranties (including merchantability, fitness for a particular purpose and non-infringement). Some jurisdictions don’t allow certain disclaimers, so some may not apply to you.

15. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, fraud, or your statutory consumer rights). Subject to that, to the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, data, goodwill or business; and
• our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) £100.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold us and our officers, employees and contractors harmless from any claims, damages, losses, liabilities and reasonable costs (including legal fees) arising out of or related to: (a) your content or inputs; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of any law or third-party right. This does not apply to the extent a claim results from our own breach or negligence, and (if you’re a consumer) only to the extent it is fair and reasonable.

17. Suspension & termination

You can stop using the Service and close your account at any time. We may suspend or terminate your access, where necessary without prior notice, if you breach these Terms, create risk or legal exposure, or to comply with law; for serious or repeated breach we may do so without refund. On termination your right to use the Service ends; we may delete your data after a reasonable retention period. Sections that by their nature should survive (ownership, licences, disclaimers, liability, indemnity, governing law) survive termination.

18. Force majeure

We’re not liable for failure or delay caused by events beyond our reasonable control, including outages of hosting or AI providers, internet failures, acts of God, war, or governmental action.

19. Assignment

You may not assign or transfer these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

20. Changes to these Terms

We may update these Terms. If changes are material we’ll give reasonable notice (e.g. by email or in-app). Continuing to use the Service after changes take effect means you accept them; if you don’t agree, stop using the Service.

21. General

These Terms (with the Privacy Policy and Refund & Cancellation Policy) are the entire agreement between us. If any provision is unenforceable, the rest stays in force. Our failure to enforce a right isn’t a waiver. Nothing here creates a partnership or agency between us.

22. Governing law & disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you’re a consumer, you keep the benefit of any mandatory protections of your home country, and may bring proceedings there. Before formal action, please contact us so we can try to resolve things quickly.